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| Aquatics Manager, The Boulevard Club Ltd (Ontario) |
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| Title Restaurant, Corporate Casual-FOH Senior Manager, Questus Hospitality (Manitoba) |
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| Host, The Fairmont Express (B.C.) |
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Are you ready? Ontario accessibility standard takes effect January 2012
December 5, 2011
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As part of the 2005 Accessibility for Ontarians with Disabilities Act (AODA), all Ontario businesses with at least one employee must comply with the new Customer Service Standard by Jan. 1, 2012. This standard is the first of five accessibility standards to come.
What you need to do by Jan. 1, 2012
To comply with the new Customer Service Standard, Ontario businesses must implement certain policies and procedures to foster increased accessibility for people with disabilities. Requirements differ depending on business size. Click here for more details on requirements.
Useful templates
All restaurants in Ontario need to develop an Accessibility Customer Service Standard Policy. Click here to access the CRFA template to create your policy.
In addition to establishing a policy, all restaurants must create an Accessibility Standard for Customer Service Plan to adhere to the new standard. Click here to access a template plan.
Additional information
The following links contain important information and more document templates on what you need to know to meet Ontario’s new AODA Customer Service Standard:
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