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Aquatics Manager, The Boulevard Club Ltd (Ontario)
Title Restaurant, Corporate Casual-FOH Senior Manager, Questus Hospitality (Manitoba)
Host, The Fairmont Express (B.C.)

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Six tips for managing and resolving conflict
Conflict is a normal and necessary part of healthy relationships. People can’t be expected to agree on everything at all times. Learning how to deal with conflict, rather than avoiding it, is crucial.

How to manage young staff in the kitchen
Generation Y has a different vision of the workplace and prioritizes family and friends over work. As chefs and leaders, we must learn how to cultivate the best potential from these growing, learning... 

Empowering, training and rewarding bar staff pays off
Profit in the bar industry is often measured in nickels and dimes on the dollar, and with such narrow margins, it’s important to maximize all of your profit opportunities. Sometimes this comes in the...

Five techniques for turning your restaurant staff into a high performing team
In a restaurant, every employee has a vital role to play in creating a great dining experience for patrons. If your team isn't working together effectively, or individual members aren't pulling their weight...
 

 

Training manuals: A how-to guide
Opening a new restaurant is a complex and detailed exercise. Nevertheless, even if you manage all the details well, without a pre-defined opening training process...

The value of web-based training
Online training provides a flexible means of keeping staff knowledgeable and motivated, and ensuring your...
 


 

 
 
 
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