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Simple and effective staff scheduling
By Hugh Johnston
August 9, 2011
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There is no better thing you can do for your business than to get the right people for the right job. The less you have to manage your people, the more money you will make. The same rule applies when you put your best people on the floor. Put your Aces in their Places!
Pay special attention to these situations:
- On Friday and Saturday when you make most of your money
- When poor guest flow creates problems that last for hours
- When you are slowing down, which is precisely the time you’re most at risk of dropping the ball and creating poor guest experiences
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Match the flow of employees directly to the flow of guests. Build your schedule around how many guests you had last year on the same day of the week, and the time they came. Figure out the impact of key changes like special events, significant weather, and trends in guest counts versus the prior year. Armed with good information, you should be able to get better at scheduling your people when your guests need them there.
Have your staff meeting before most of the guests arrive. There is nothing worse than a team that is not ready for the daily rush. Get people pumped up and ready for their shift. Don’t get caught with too many service staff standing around waiting for guests to arrive, or not enough staff on the door or the floor when your guests arrive. |
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